Refund policy

Last Updated: 01-03-2024

Thank you for shopping with PemSol! We appreciate your business and want to ensure your satisfaction with our products. Please review our refund policy carefully before making a purchase.

1. Eligibility for Refund:
We offer refunds for products that are damaged, defective, or significantly different from what was described on our website.
To be eligible for a refund, you must notify us within 30 days of receiving the product.

2. Non-Refundable Items:
Certain items are not eligible for a refund, including but not limited to:
Customized or personalized products.
Products that have been used or damaged by the customer.
Products with missing parts not due to our error.

3. Refund Process:

• To initiate a refund, please contact our customer support team at peonlineshop23@gmail.com with the following information:
• Order number
• Description of the issue
• Clear photos of the damaged or defective product

4. Refund Options:
Once your refund request is approved, we will process the refund within [X business days].
Refunds may be issued in the form of the original payment method or store credit, depending on the circumstances.

5. Return Shipping:
If a return is required, we will provide you with a return shipping label.
Please ensure that the product is securely packed to prevent further damage during return shipping.

6. Cancellations:
Orders can be cancelled within [X hours] after the purchase.
Once the order is processed or shipped, cancellations may not be possible.

7. Contact Information:
For any questions or concerns regarding our refund policy, please contact us at peonlineshop23@gmail.com.

8. Changes to Refund Policy:
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on PemSol, you agree to and accept the terms of our refund policy.

Thank you for choosing PemSol!